British Airways apologized today after a crew member reportedly played an emergency message by mistake, informing roughly 275 passengers aboard a Hong Kong-bound flight that they were about to make an emergency water landing .
Passenger Michelle Lord told ABC News that it was an automated announcement with a female voice telling them their 'fate.'
"Everyone was panicking," Lord said. "There [were] people who were crying and shaking. Obviously it's not the sort of thing that you hear every day so nobody knows how to react. But there was definitely a sense of panic."
